Our Brands. Direct To Your Door.
What is nhsfunfactory.com?
The NHS Fun Factory is a manufacturer direct online retailer. When you place an order at nhsfunfactory.com, NHS will ship your order directly from its warehouse based in Santa Cruz, CA. We are very proud to say that NHS Fun Factory is a complete representation of ALL products each of our brands have produced - the most comprehensive offering of our products online.
Internet Orders Only. Telephone, Postal Mail, Fax, and Email orders are not accepted.
Methods of Payment Accepted
- Debit Cards (deducts from your bank account)
- American Express
- COD Orders are not accepted.
An important notes about debit and credit card transactions:
When you place an order, an authorization is obtained from your bank. The authorization places a temporary hold on the funds. Please note, these funds have not been deducted but are being held within your account to ensure the order can be processed. This hold typically lasts from 3-7 days, depending on the policy of your bank. Your credit card will not be charged until your item(s) is shipped.
When you use your credit card, please provide your credit card billing address, if different from the shipping address, and daytime/evening phone numbers. If the billing address you give us does not match the one that is on file at the financial institution, or if authorization is not given for any reason, we reserve the right to cancel the order without notification. We cannot work out credit card problems with the financial institution; you must settle problems with them and reorder once the problem is resolved.
Tax will be applied to your order if your shipping address is in CA, IL, or WA. We don’t know the exact amount of tax until your order ships. For this reason, the order total in your confirmation email may not reflect the exact amount of this tax. Sales tax may be applied to shipping and handling charges.
Shipping and Handling Charges
NHS Fun Factory uses multiple shipping rules to determine shipping and handling charges. The shipping rules are listed below. Please see your shopping cart for an estimate of the exact shipping charges pertaining to your order. NHS Fun Factory only ships to the United States (PR & VI included) and Canada.
|Price||3-7 Days||3 Days (U.S. Only)||2 Days (U.S. Only)|
|$30 - 69.99||$7||$25||$35|
|$70 - 79.99||$9||$25||$35|
|$80 - 149.99||FREE||$25||$35|
|$150 - 749.99||FREE||$25||$35|
|$750 and up||FREE||$25||$35|
|3-7 Days||3 Days (U.S. Only)||2 Days (U.S. Only)|
|*These shipping charges are in addition to any other shipping charges incurred from other items in your cart.|
Canadian orders do not qualify for Free Shipping and are charged as follows.
Canadian orders that do not include Surfboard(s) ship for a flat rate of $25 plus any applicable import taxes and duties fees.
Canadian orders that include Surfboard(s) ship for $150 per surfboard plus any applicable import taxes and duties fees.
Canadian orders that contain both Surfboard(s) and Non-Surfboard items ship for $25 plus $150 per surfboard plus any applicable import taxes and duties fees.
Canadian orders cannot be express shipped at this time.
Import Taxes & Duties Fees: There are no U.S. taxes; however, you will be responsible for any additional customs handling fees, duties and/or taxes. Because these fees change often, we do not know these fees. Your local post/customs office can give you this information.
|*NHS Fun Factory ONLY ships to the United States (PR & VI included) and Canada.|
Returning Merchandise (all returns)
To return any products, you need to obtain a return number.
To receive a return number and initiate a return, log into your account using the name and password you created at checkout: nhsfunfactory.com/account
You have 30 days to return your merchandise, if you are dissatisfied for any reason, for a refund of the merchandise value. Returned items must be in their original packaging and in new and unused condition. Once you return the merchandise, you can also track your return and refund from your account.
Exchanges are not accepted.
Please Note: Returns can take up to 10 days to process once the items are received. Your credit card will be credited. Your card will be credited within 3-5 days after your return is processed.
Credits and Refunds Due
Any credits on your account with us will be refunded using the same payment method used to place the order. For example, if the order was paid by credit card, we will credit your credit card account. PayPal orders will receive a credit to their PayPal account.
We do not allow backorders.
APO and FPO Addresses
When you request orders to ship to an APO or FPO address, your package will ship SAM (Space Available Mail). SAM is no additional charge and will ship your package from the APO or FPO address via the next available boat.
Order Questions or Changes
If you have recently placed an order, and need information about it, you can contact us via email at email@example.com or at 1.866.238.0336. Since we begin processing your order immediately after we receive it, modifications are usually not possible.
Price and/or Description Changes
All prices, pictures and descriptions on this site are subject to change. We maintain no responsibility for inadvertent errors. Please contact us within 30 days regarding price or promotion discrepancies.
When you place your order with us, you agree to the price and terms indicated on our Web site. Price differences related to future or past prices in our store or any other store are not refundable. We reserve the right to refuse any sale at any time.
NHS reserves the right to substitute skateboard complete components of equal or great value without notice.
You agree to indemnify, defend, and hold harmless nhsfunfactory.com, its affiliates, officers, directors, employees, consultants, and agents from any and all claims, liability (including product liability), damages, and/or costs (including, but not limited to, attorneys’ fees) that arise from your use of any of nhsfunfactory.com services.
Warning: Skate safely! For best protection wear a safety certified helmet, as well as knee, elbow, wrist protection and flat soled shoes. Skateboarding is a dangerous activity. Avoid high speeds and going down hills. Even at low speeds, serious injury or death can occur.
Use of safety gear, taking lessons, riding responsibly within your skill level and abilities, as well as using common sense, can all reduce the risk of serious injuries or death. Know how to stop your skateboard before you start skating. Never hitch a ride from a car, bus, truck, bicycle or vehicle. Follow all traffic and pedestrian rules. Stay out of water and check all nuts and bolts, from time to time, for proper adjustment and tightness.
Skateboarding accidents happen, so you should always know what to do in emergency situations. Don't panic. Call 911 for medical assistance or an ambulance.
Safe and Secure Shopping
Our secure server software (SSL) is the industry standard and is among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that the information cannot be read as it travels over the Internet.
Privacy Protection for Children
In compliance with the Children’s Online Privacy Protection Act (COPPA), we do not knowingly provide our service to persons under the age of 18.