Where’s My Order?

Click Here to Check Your Order Status
If you checked out as a guest, please type in your billing email and zip code to find your order.

If you have an account, log in to your account on the at nhsfunfactory.com, and click View All Orders in the orders box.

You will see a list of all of your orders under the Order History heading. You will see tracking information and order status for all orders on this page. For more detailed order information, or to start a return, click on the view button.

We are not liable for packages lost by the carrier or stolen from your address.


When Will My Order Get To Me?

Please note that the transit times below do not include order processing time. Please add 2-3 business days to the time below to account for order processing. You will receive a shipment notification when your order ships from our warehouse.

For more information on shipping please visit our glorious shipping page.


I Live in Santa Cruz. Can I Pick Up My Order at Your Warehouse?

Unfortunately, we do not allow any orders to be picked up at our warehouse. All orders will be shipped out.


I Want to Return an Item, What Do I Do?

If you are not 100% satisfied with your purchase from nhsfunfactory.com, you can return your item(s) for a full refund within 60 days of purchase. (Returned items must be in their original packaging and in new and unused condition.

Please note: We do not accept returns on assembled custom completes.

Once you’re ready to start your return

  1. Visit the Order Status page
  2. Log into your account or enter your billing email and billing zip/postal code
  3. Select the “view” button next to the order which has the items you would like to return
  4. Select the “Add To Return” box next to the item(s) you want to return
  5. Click the orange start return button
  6. Verify your address and reason for return
  7. Print the form
  8. Print your shipping label
  9. Drop the box with the free pre-paid shipping label off at your nearest UPS location. We recommend writing down the tracking number from the label in case there is a problem.

For UPS locations, maps & directions visit ups.com/dropoff


We don't currently accept exchanges. If you wish to order a different item, we recommend returning the unwanted item within the 60 day window, and placing a new order.

What if I received the wrong item?

If you received the wrong product, please call or email our team for assistance.

What if my item arrived damaged?

If your product was received damaged due to shipping or manufacturing, please call or email our team for assistance.

When will I get my refund?

It may take 4-5 business days for your return to reach our warehouse in Santa Cruz, CA. Once it is received and inspected, your refund will be processed and applied to your credit card or original method of payment. Your card will be credited within 3-5 business days after your return is processed. Please Note: depending on your credit card company, you may not see the credit on your statement for up to 2 billing cycles.

* Returns from Canada, Mexico, Purto Rico & USVI aren't free. Return your product in original packaging with a copy of your invoice, or sheet with your order # and a list of items being returned. You can use the shipping company of your choice at your own expense. You will not be refunded the cost of return shipping. We recommend writing down the tracking number from the label in case there is a problem..


What Is The Warranty for NHS Products?

All NHS manufactured skateboard components are warranted against manufacturer defect in materials or workmanship for 120 days from date of purchase.

To submit a warranty claim, please read our full Warranty Policy and click on the included link to fill out our Warranty Claim Form. You will receive a reply by email to start the claim process. A warranty technician will review your claim and any associated images to determine whether you need to send your product in for further inspection and / or produce proof of purchase and detailed matching images for confirmation.

NHS will make every effort to process your warranty claim within a reasonable time frame. Our warranty technicians are generally available most Mondays through Fridays, 8am to 5pm PST or PDT.

All claims are at the sole discretion of the warranty technician and NHS staff. Our intent is to honor legitimate warranty claims and replace defective product for our customers.


What Size Trucks Do I Need For My Board?

Deck Width* Axle Independent Krux Bullet
6.65 - 7.15 6.9 in 109 - 110
7.35 - 7.85 7.6 in 129 7.6 130
7.75 - 8.25 8.0 in 139 8 140
8.00 - 8.50 8.25 in 144 8.25 -
8.25 - 8.75 8.5 in 149 8.5 150
8.50 - 10.40 8.75 in 159 - -
8.75 - 10.40 9.0 in - 9.0 -
8.88 - 10.40 9.125 in 169 - -

*Deck range recommendation varies depending on type and width of wheels

Do I Need Riser Pads?

When running certain combinations of trucks and wheels sometimes it becomes necessary to use riser pads to avoid 'wheel bite'. Don’t know what 'wheel bite' is? Well consider yourself lucky. Wheel bite is what happens when you turn your board and your wheel touches the deck. If you do this hard enough the wheel will 'bite' and stop rolling. This often means that you go flying off your board. So if you're running bigger wheels make sure to read through this chart. While it might look like homework it's definitely more fun than hitting the pavement!

Truck Height**Wheel Range***
48.5 - 5249 - 53
52 - 53.551 - 55
53.5 - 5553 - 57
6055 - 59

If you are ordering risers for your complete, please make sure you have chosen hardware that accommodates the height of your risers. 1¼" hardware will work with ⅛” risers and 1½” is needed for ¼” risers.
**You can find truck height information in the 'Details' area a specific truck page.
***Wheel size recommendation with no riser.

What Size Hardware Do I Need For My Board?

When attaching your trucks to your board you’re gonna want to make sure your bolts are long enough. If you use risers, you’ll want to run a longer bolt, but you don’t want to go too long or your setup will look all goofy! Use the chart below and everything will fall into place.

Wheel SizeRiser SizeHardware Size 
  7 ply deck9 ply deck
49 - 55-7/8"-
55 - 581/8"1"-
57 - 601/8" - 3/8"1 1/4"1 1/4"
60 - 653/8" - 1/2"1 1/2"1 1/2"

How Do I Assemble A Skateboard?

Need help putting your new board together? Please visit our "How To Assemble A Skateboard" page for full instructions on how to put together a complete. You'll be shredding in no time!


I Have a Question About A Product...

For any specific product questions like "Will these trucks fit on this deck?" or "Which wheels would go best on these trucks?" etc., please visit the contact us page or email us at [email protected].


What Forms of Payment Do You Accept?

We currently accept Visa, MasterCard, Discover, Amex, and PayPal. We do not accept COD or Money Orders.


Is Your Order Being Declined Because Of An Address Verification Mismatch?

Enter the billing information that matches the information on file with your financial institution exactly. This includes the full billing name and address. If you continue to have trouble, please contact your financial institution to verify the information they have on file for you.


Why Are The Charges Showing Up Twice On My Bank Account or Card?

When you place an order, an authorization is obtained from your bank. The authorization places a temporary hold on the funds. Please note, these funds have not been deducted but are being held within your account to ensure the order can be processed. This hold typically lasts from 7-10 days, depending on the policy of your bank. Your credit card will not be charged until your item(s) is shipped.


Prepaid Credit Cards

If you would like to use a Pre-Paid Credit Card (Visa, Mastercard, etc), you will need to register your gift card on the Card Issuers website. This info is usually on the back of the card. Whatever address you register your gift card to becomes your billing address for that card. We cannot accept cards that do not have a registered billing address.


Have a Question We Didn’t Answer Here?

Please contact us [email protected].