Shipping / Returns
The NHS Fun Factory ships directly from our warehouse in sunny Santa Cruz, California to the United States (PR & VI included), Mexico and Canada*.
Free shipping on orders over $89 applies to Continental US** Orders Only & Excludes Surfboards. Orders to Hawaii, Puerto Rico, USVI, Guam, Canada and Mexico do not qualify for free shipping.
Orders placed on business days before 3PM PST, will be shipped within 2-3 business days.
NHS shipping hours are 7AM - 4PM, Monday-Friday. Business days exclude weekends and official US Holidays.
Please note that the transit times below do not include order processing time. Please add 2-3 business days to the time below to account for order processing. You will receive a shipment notification when your order ships from our warehouse.
Canada/Mexico orders will be shipped via USPS, and have a 7-20 day transit time. Rates are calculated based on weight and do NOT include taxes and duties fees.
Canada/Mexico orders do not qualify for Free Shipping and are charged as follows.
Canada/Mexico orders cannot be express shipped at this time.
Import Taxes & Duties Fees: There are no U.S. taxes; however, you will be responsible for any additional customs handling fees, duties and/or taxes. Because these fees change often, we do not know these fees. Your local post/customs office can give you this information.
Surfboards do not qualify for Free shipping.
Surfboard Shipping Rates Are As Follows:
|Continental US**||Outside The Continental US**|
|Less Than 6’0 Length||$35||$55|
Risk Of Lost or Stolen Packages
Your order will be shipped to the shipping address you specified at checkout. Please select a secure location for delivery. Once the package leaves the NHS warehouse with our shipping carrier, you accept the responsibility for lost or stolen packages. If your package is delivered, and you determine it has been damaged, lost or stolen, it is your responsibility to file a claim with the applicable carrier for any damaged and/or lost shipments.
*NHS Fun Factory ONLY ships to the United States (PR & VI included), Mexico and Canada. We are not liable for packages lost by the carrier or stolen from your address. Please send to a secure location.
**Continental US Shipping Excludes Hawaii, Puerto Rico, US Virgin Islands, Mexico and Canada.
How To Make A Return
If you are not 100% satisfied with your purchase from nhsfunfactory.com, you can return your item(s) for a refund within 30 days of purchase. (Returned items must be in their original packaging and in new and unused condition. $7 per returned package will be deducted from your return credit/refund.
Please note: We do not accept returns on assembled custom completes.
Once you’re ready to start your return
- Visit the Order Status page
- Log into your account or enter your billing email and billing zip/postal code
- Select the “view” button next to the order which has the items you would like to return
- Select the “Add To Return” box next to the item(s) you want to return
- Click the orange start return button
- Verify your address and reason for return
- Print the form
- Print your shipping label
- Drop the box with the pre-paid shipping label off at your nearest UPS location. We recommend writing down the tracking number from the label in case there is a problem.
For UPS locations, maps & directions visit ups.com/dropoffExchanges
We don't currently accept exchanges. If you wish to exchange an item, we recommend placing a new order, and returning the unwanted item within the 30 day window.What if I received the wrong item?
If you received the wrong product, please call or email our team for assistance.What if my item arrived damaged?
If your product was received damaged due to shipping or manufacturing, please call or email our team for assistance.When will I get my refund?
It may take 4-5 business days for your return to reach our warehouse in Santa Cruz, CA. Once it is received and inspected, your refund will be processed and automatically applied to your credit card or original method of payment within 7 to 10 days. Your card will be credited within 3-5 days after your return is processed. Please Note: depending on your credit card company, you may not see the credit on your statement for up to 2 billing cycles.Canada, Mexico, PR, VI Returns
Return your product in original packaging with a copy of your invoice, or sheet with your order # and a list of items being returned. You can use the shipping company of your choice at your own expense. You will not be refunded the cost of return shipping. We recommend writing down the tracking number from the label in case there is a problem.